Frequently Asked Questions
It’s important to us that our clients feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past clients’ questions along with answers from our experienced team. Browse through the information below and if you have a question that isn’t included here, feel free to reach out to us today.
Fees and Charges
Please take note of our client fees. The client fees will automatically take effect as of 1 November 2019, for clients new to the service.
Initial consultation Free. (Please allow up to 1 hour for this meeting. Travel cost may apply if outside Christchurch area.)
Employer consultation $180 +GST/hour
Employee consultation $120 +GST/hour
Community Service Card holder $60 +GST/hour. (Please provide us with a copy of your card.)
ERA Teleconference $180 +GST/hour
Authority investigation meetings $180 +GST/hour
Mediation $180 +GST/hour
We understand that some of our clients are under financial stress as a result of bullying and are not able to commit to regular payments of fees. We can offer payment on settlement at an additional cost of 20% of the total invoice.
Counselling Fees. Vicki Turner will meet for a Free introduction/contracting session and discuss a treatment guide. Minimum recommended sessions are currently six, priced from $120 per hour session. Either ask us to engage Vicki on your behalf or phone Vicki on 03 3048442; email ; private message lestequineretreat Facebook page.
Terms and Conditions
While we use our hourly charge out rates as a guide, our fees for client representation will be based on reasonable fee factors that will be agreed at each stage of the process. Disbursements will be charged in an additional administration fee.
Travel will be charged at the current rate prescribed by the IRD per kilometre in addition to our usual hourly rates.
The administration fee will be an amount that we consider proportionate to the extent of administration services provided in respect of that invoice to cover administration costs such as telephone calls, general photocopying, and file administration.
Responsibility for Service
Maryline Suchley will have overall responsibility for the services provided to you. However, our other staff will work in support and may be in contact with you from time to time in order to progress your matter.
When you engage CultureSafe Christchurch a letter of engagement and authorisation to represent you will be emailed to you.
How do I know if CultureSafe Christchurch is right for me?
CultureSafe Christchurch is unique in its ability to address workplace bullying due to its thorough appreciation of these basic principles that:
Employers have an obligation to provide a safe working environment as required by the Health and Safety at Work Act 2015
Workplace bullying is characterised as a serious hazard under the Health and Safety at Work Act 2015
In order to determine that the bullying threshold has been reached, the accumulative impact of repeated bullying behaviours over a period of time must be considered
All evidence relating to the bullying experienced by a victim must be reviewed
Semantic legal arguments should not be accepted in defense of an Employer who has not complied with the Health and Safety at Work Act 2015 and these employers should be held to account
It is immoral to avoid Health and Safety obligations and illegitimate to evade them
How can CultureSafe Christchurch help me?
Our main goal is to help you through the situation you are in, at what ever stage you are at. We help the whole person because bullying is not just about being compensated, it is about making the perpetrators of bullying accountable, seeking some justice and being able to heal and move on to a better place.
What can I expect from CultureSafe Christchurch
A free consultation in Christchurch for your first meeting. If you live outside of the Christchurch area we can still help and can make arrangements to meet or talk by telephone.
A commitment to helping you to access help and support.
What is Mediation
Mediation is where an independent person called a mediator helps an employee and an employer resolve an employment relationship problem in a semi-formal and confidential environment.
Mediation is voluntary. However, participation in mediation can be seen as part of the good-faith duties of an employment relationship. If you choose not to take part, the other party might be able to take their complaint to the Employment Relations Authority (ERA) which can require you to attend mediation.
What is the Employment Relations Authority?
If you have a problem at work that you haven’t been able to resolve by talking to the other person or by using mediation, you can ask ERA to resolve the issue by making a binding decision.
The Employment Relations Authority (ERA) is an independent organisation that sits below the Employment Court.
The ERA helps to resolve employment relationship problems by looking into the facts and making a decision based on the merits of the case, not on technicalities.
What is Bullying?
Workplace bullying is repeated and unreasonable behaviour directed towards a worker or group of workers. It can lead to physical or psychological harm. There are different types of bullying and types of bullying behaviours. Bullying can be physical, verbal or relational/social (eg excluding someone from a peer group, spreading rumours). Common bullying behaviours fit into two main categories,
attacks that are direct and personal or indirect and task-related.